Vision Mission Values

Our Purpose

Chamberlaine exists to create fairer, safer work for cleaning teams and healthier workplaces for building users, while reducing the chemicals, carbon, water and waste associated with commercial cleaning.

We deliver this purpose by investing in fair pay, safe working conditions, training and progression for our people; selecting responsible cleaning products and technologies; reducing chemical, water and energy consumption; supporting circular use of materials; and measuring our progress towards Net Zero emissions by 2040.

Our Justice, Equity, Diversity and Inclusion Commitment

Chamberlaine is committed to justice, equity, diversity and inclusion as part of respecting the rights, dignity and potential of all people.

We seek to remove unfair barriers, provide fair access and appropriate support, value different identities, backgrounds and experiences, and create working relationships and services where people are respected, heard and able to participate.

This commitment guides our policies, practices and decisions and applies to our employees and other workers, customers, suppliers, business partners and the communities in which we operate.

We will listen to stakeholder feedback, review relevant workforce information and continue improving our policies, practices and decisions to support a fairer and more inclusive workplace.

Our Managing Director is responsible for overseeing this commitment, with progress reviewed at least annually by the Executive Team.

You can read our full Equality, Diversity & Inclusion Policy here.

Vision

Provide London business owners with a future of exceptionally clean yet chemical-free working environments, delivering ultimate customer care and cleaning excellence.

Mission

• To lead the UK cleaning services industry through innovation and collaboration.

• To continuously source effective, creative and eco-friendly cleaning solutions.

• To inspire optimism, professionalism and fun in Chamberlaine staff ethos.

• To generate excellent and trustworthy client relations

• To make an impactful difference to the environment with low carbon footprint decisions.

• To be our customers favourite outsourced office service.

Values

Chamberlaine’s top priorities and core values are;

• Excellence: We pride ourselves on delivering the best customer cleaning contract service in London.

• Integrity: Our staff manage and connect with our customers on a high and respectful level of understanding.

• Team work: Chamberlaine staff are resourceful, honourable and intuitive to each other.

• Innovation: Always seeking to source the latest products, solutions and initiatives that reflect our love of sustainable living and working.

We have been working with Chamberlaine for many years and were more than happy to renew our contract with them.  Dedication from the management team and great staff make our partnership a success.  We hope that continues.

Gary Johnston, Head of Facilities - ICAEW